Last updated: January 2026
This Privacy Policy explains how Yu Yu, operating under the trading name YuYu Healing, collects, uses, stores, shares, and protects your personal data when you visit this website, submit a form, download a resource, register for a workshop, book a session, purchase a service, join a program, communicate with YuYu Healing, or otherwise use our services.
YuYu Healing is committed to protecting your privacy and handling your personal data in a clear, lawful, and respectful way.
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), the data controller is:
Yu Yu, trading as YuYu Healing
Email: [email protected]
1. Who This Privacy Policy Applies To
This Privacy Policy applies to visitors, subscribers, clients, students, workshop participants, purchasers, and anyone who interacts with YuYu Healing through the website, forms, email, booking pages, payment pages, online programs, social media, or other communication channels.
2. Personal Data We Collect
YuYu Healing may collect the following types of personal data, depending on how you interact with us:
Personal identification data, such as your name and email address.
Contact details, such as your email address, phone number, or other contact information you choose to provide.
Booking and purchase information, such as the service you booked, the date and time of your session, payment status, invoice details, and purchase history.
Payment-related information, such as billing details and transaction information. Payment card details are processed by third-party payment providers and are not stored directly by YuYu Healing.
Information you submit through forms, such as questions, comments, goals, challenges, preferences, workshop responses, application answers, or other details you choose to share.
Animal-related information, such as your animal’s name, species, age, behavior, health background, emotional patterns, or other details you choose to provide for the purpose of receiving animal communication, healing, coaching, or related services.
Session-related information, such as notes, reflections, progress, session history, or information shared during private sessions, coaching, readings, healing work, workshops, or programs.
Marketing and communication data, such as your email preferences, subscription status, unsubscribe records, and interactions with emails.
Technical and usage data, such as IP address, browser type, device type, pages visited, time spent on the website, links clicked, referral source, and other analytics or diagnostic information.
Cookie and tracking data, where applicable, as explained in the Cookies section of this Privacy Policy.
3. How We Collect Personal Data
We may collect personal data when you:
Visit the website.
Submit a contact form.
Download a free resource.
Register for a free or paid workshop.
Book a private session or consultation.
Purchase a service, course, program, or digital product.
Join an email list.
Respond to emails, surveys, forms, or questionnaires.
Communicate with YuYu Healing by email, social media, Zoom, booking platforms, or other channels.
Participate in a session, class, workshop, program, or online event.
Interact with website tracking tools, analytics tools, advertising pixels, or cookies, where applicable.
4. Why We Use Your Personal Data
YuYu Healing may use your personal data for the following purposes:
To provide and deliver services, sessions, workshops, courses, programs, readings, healing work, coaching, animal communication, digital content, and related offerings.
To manage bookings, registrations, payments, invoices, receipts, cancellations, reminders, and client communication.
To respond to your enquiries, messages, requests, applications, or support needs.
To send confirmation emails, access details, reminders, replay links, service updates, and other necessary service-related communication.
To send marketing emails, newsletters, offers, educational content, event invitations, and promotional information where there is a lawful basis to do so.
To personalize your experience and better understand what services or content may be relevant to you.
To manage client relationships, session records, program access, and service history.
To comply with legal, accounting, tax, invoicing, and administrative obligations.
To improve the website, emails, services, marketing, client experience, and business operations.
To protect the website, business, legal rights, security, and legitimate interests of YuYu Healing.
5. Lawful Bases for Processing Personal Data
Under GDPR, YuYu Healing relies on the following lawful bases for processing personal data:
Contract: when processing is necessary to provide a service you have requested or purchased, such as booking a session, joining a program, delivering a workshop, processing a payment, or communicating with you about a service.
Consent: when you give clear permission, such as subscribing to marketing emails, accepting non-essential cookies, or submitting optional information.
Legal obligation: when processing is necessary to comply with tax, accounting, invoicing, consumer law, or other legal requirements.
Legitimate interests: when processing is necessary for the reasonable operation of the business, such as responding to enquiries, improving services, keeping basic business records, protecting against misuse, or sending relevant communication to existing clients where permitted by law.
You may withdraw consent at any time where consent is the lawful basis for processing.
6. Marketing Emails
YuYu Healing may send you marketing emails if you have subscribed, requested a free resource, registered for a workshop, purchased a service, or otherwise given permission or where another lawful basis applies.
Marketing emails may include educational content, newsletters, workshop invitations, offers, updates, and information about animal communication, healing, coaching, Reiki, spiritual growth, personal development, and related services.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting YuYu Healing directly.
Unsubscribing from marketing emails does not prevent YuYu Healing from sending necessary service-related emails, such as booking confirmations, payment receipts, access details, reminder emails, replay links, program information, or important updates about a service you have purchased or registered for.
7. Payment Processing
Payments may be processed through third-party payment providers, such as Stripe, PayPal, or other payment platforms.
YuYu Healing does not directly store full payment card details.
Payment providers process payment information according to their own privacy policies and security standards. They may collect and process information such as your name, email address, billing details, payment method, transaction amount, payment status, and fraud-prevention data.
8. Third-Party Service Providers
YuYu Healing may use trusted third-party service providers to operate the business and deliver services.
These may include providers for:
Website hosting and website management.
Email marketing and email delivery.
Payment processing.
Booking and scheduling.
Video calls and online meetings.
Online courses or digital content delivery.
Customer relationship management.
Analytics and website performance.
Advertising and tracking tools.
Cloud storage and business administration.
Accounting, tax, legal, or professional support.
Examples of tools that may be used include Stripe, PayPal, Calendly, Zoom, GoHighLevel, Mailgun, Google Workspace, Google Analytics, Meta/Facebook advertising tools, and similar service providers.
These providers may process personal data only as necessary to provide their services to YuYu Healing or as described in their own privacy policies.
9. International Data Transfers
Some third-party service providers may process or store personal data outside the European Economic Area, including in countries that may have different data protection laws.
Where personal data is transferred internationally, YuYu Healing will take reasonable steps to ensure appropriate safeguards are in place where required, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms under applicable data protection law.
10. How Long We Keep Your Personal Data
YuYu Healing keeps personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
General retention periods may include:
Client, booking, and service records: kept for as long as needed to provide services, manage client relationships, resolve disputes, and maintain business records.
Invoice, payment, tax, and accounting records: kept for the period required by applicable tax and accounting laws.
Email marketing data: kept until you unsubscribe or request deletion, unless certain information must be retained to respect your unsubscribe request.
Contact form and enquiry data: kept for as long as needed to respond to your request and manage future communication.
Session notes or program-related information: kept for as long as reasonably necessary to provide continuity of service, support the client relationship, and protect legitimate business interests.
Technical, analytics, and usage data: kept for a shorter period where possible, unless needed for security, analytics, or legal purposes.
When personal data is no longer needed, YuYu Healing will delete it, anonymize it, or securely archive it where appropriate.
11. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights:
The right to access the personal data YuYu Healing holds about you.
The right to correct inaccurate or incomplete personal data.
The right to request deletion of your personal data.
The right to restrict the processing of your personal data.
The right to object to certain processing.
The right to data portability, where applicable.
The right to withdraw consent at any time where processing is based on consent.
The right to complain to a data protection authority.
To exercise your rights, please contact:
YuYu Healing may need to verify your identity before responding to your request.
Please note that some personal data may need to be retained where required by law, for tax or accounting purposes, to complete a service, to resolve disputes, or to protect legal rights.
12. Right to Complain
If you are located in Spain or the European Union and believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority.
In Spain, the supervisory authority is the Agencia Española de Protección de Datos (AEPD).
Website: https://www.aepd.es
13. Cookies and Tracking Technologies
YuYu Healing may use cookies and similar technologies to operate the website, improve user experience, analyze website traffic, understand visitor behavior, remember preferences, and support marketing or advertising activity.
Cookies are small files placed on your device when you visit a website.
Types of cookies that may be used include:
Essential cookies: required for the website to function properly.
Functional cookies: used to remember preferences or improve your experience.
Analytics cookies: used to understand how visitors use the website.
Marketing or advertising cookies: used to measure advertising performance, build audiences, or show relevant content or ads.
Where required by law, non-essential cookies will only be used with your consent.
You can manage or disable cookies through your browser settings. If you disable some cookies, certain parts of the website may not function properly.
If YuYu Healing uses a separate Cookie Policy or cookie banner, that policy or banner will provide further details about the specific cookies used.
14. Analytics and Advertising Tools
YuYu Healing may use analytics and advertising tools such as Google Analytics, Meta/Facebook Pixel, or similar technologies to understand website performance, measure campaigns, improve content, and show relevant advertising.
These tools may collect technical and usage data, such as IP address, browser type, device information, pages visited, actions taken, and interactions with ads or website content.
Where required, these tools will be used only with your consent through a cookie banner or similar consent mechanism.
15. Confidentiality and Sensitive Information
YuYu Healing treats information shared in private sessions, coaching, readings, healing work, applications, forms, and programs with care and respect.
Because YuYu Healing provides services involving animals, personal development, emotional wellbeing, spiritual work, and healing, you may choose to share sensitive personal information.
Please only share information that you are comfortable sharing and that is relevant to the service you are requesting.
YuYu Healing will not intentionally share identifiable private client information publicly without permission, except where required by law, necessary to protect legal rights, required for payment processing, needed to operate the business, or necessary due to serious safety concerns.
16. Testimonials, Client Stories, and Screenshots
YuYu Healing may share testimonials, reviews, client stories, screenshots, animal names, photos, or other identifiable information only with permission.
Anonymized or generalized examples may be used for educational, teaching, marketing, or explanatory purposes, provided that personally identifying details are removed.
17. Children’s Privacy
YuYu Healing’s services and website are intended for adults.
YuYu Healing does not knowingly collect personal data from children under the age of 16 without appropriate parental or guardian consent.
If you believe that a child has provided personal data without appropriate consent, please contact YuYu Healing so that the information can be reviewed and, where appropriate, deleted.
18. Data Security
YuYu Healing takes reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. YuYu Healing cannot guarantee absolute security.
19. Links to Other Websites
The website may contain links to third-party websites, platforms, payment pages, booking tools, social media pages, or other external services.
YuYu Healing is not responsible for the privacy practices, content, policies, or security of third-party websites or services.
You are encouraged to read the privacy policies of any third-party websites or platforms you visit.
20. Changes to This Privacy Policy
YuYu Healing may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new “Last updated” date.
Where significant changes are made, YuYu Healing may take reasonable steps to notify users, clients, or subscribers where appropriate.
21. Contact
For questions about this Privacy Policy or to exercise your data protection rights, please contact:
Yu Yu / YuYu Healing
Email: [email protected]